Q1. Shopping process
Q2. How long will it be delivered ?
Shipment within three days after placing the order (excluding holidays), and the arrival time of the goods may be different according to the delivery method you choose.
Home delivery takes 2-3 days, convenience store pick-up takes 3-5 days, and outlying islands 5-7 days.
Q3. What payment methods are available ?
- Online credit card (VISA, MASTER, JCB credit cards can be used)
- ATM transfer (please pay within 3 days)
- Convenience store code payment (please pay within 7 days)
- Cash on delivery
Q4. What delivery methods are available ?
- Home delivery (limited to the main islandof Taiwan)
- Convenience store pick-up
- Mail (outlying islands)
Q5. How to check the details of my order ?
After logging in to the member, click "My Account" > "Order" to check the order details.
Q6. Will the shipment notify me ?
Both "Home delivery" and "Convenience store pick-up" will send delivery emails and text messages to notify you.
Q7. How long do I have to wait for pre-orders ?
The shipping time for pre-ordered products is usually 10-30 days.
Q8. Do you have physical stores?
Currently, sales are mainly on the official website.
Physical stores : some stores of Eslite Bookstore, some stores of Shin Kong Mitsukoshi Department Store, Tainan Hayashi Department Store. Please call each to inquire first.
