Shopping Problem

Q1. Shopping process

Q2. How long will it be delivered ?

Shipment within three days after placing the order (excluding holidays), and the arrival time of the goods may be different according to the delivery method you choose.

Home delivery takes 2-3 days, convenience store pick-up takes 3-5 days, and outlying islands 5-7 days.

Q3. What payment methods are available ?

  1. Online credit card (VISA, MASTER, JCB credit cards can be used)
  2. ATM transfer (please pay within 3 days)
  3. Convenience store code payment (please pay within 7 days)
  4. Cash on delivery

Q4. What delivery methods are available ?

  1. Home delivery (limited to the main islandof Taiwan)
  2. Convenience store pick-up
  3. Mail (outlying islands)

Q5. How to check the details of my order ?

After logging in to the member, click "My Account" > "Order" to check the order details.

Q6. Will the shipment notify me ?

Both "Home delivery" and "Convenience store pick-up" will send delivery emails and text messages to notify you.

Q7. How long do I have to wait for pre-orders ?

The shipping time for pre-ordered products is usually 10-30 days.

Q8. Do you have physical stores?

Currently, sales are mainly on the official website.

Physical stores : some stores of Eslite Bookstore, some stores of Shin Kong Mitsukoshi Department Store, Tainan Hayashi Department Store. Please call each to inquire first.